Refund policy

All products available for purchase through our platform are protected by a 30-day return policy, with the sole exception of food items, which are not eligible for return under this policy.

If you intend to return any product, the process is straightforward: you need to repack the items in a brand-new, resalable condition—meaning they should be unused, with original packaging intact, and free from any signs of wear or damage that would affect their ability to be resold. Once repacked, these products must be shipped to the address provided below within 30 days from the date of delivery.

To ensure a smooth and accurate processing of your return, it is crucial that you include certain key details in your return package: your full name, active phone number, and the specific order number associated with the purchase. These pieces of information allow our team to quickly locate your order in our system and ensure that the refund or store credit is applied to the correct account without delays or errors.

Please be aware that shipping charges incurred during the initial purchase—including any delivery fees, postage costs, or transportation expenses—are non-refundable. This means that even if your return is approved, the amount you paid for shipping will not be included in the refund.

Should you encounter any difficulties during the return process, have additional questions about the policy, or require further clarification on any steps, feel free to reach out to our customer support team via email at: [email protected]. Our representatives are available to assist you and address any concerns promptly.